Heber City police warn of scam toll fee text messages targeting residents

Photo: Heber City Police.

HEBER CITY, Utah — Police are warning residents to be cautious of a growing scam involving fraudulent text messages claiming unpaid toll fees.

According to the Heber City Police Department, scammers have increasingly impersonated legitimate toll agencies, sending messages that appear official and claim the recipient has an outstanding toll or fine. These texts often urge immediate payment to avoid penalties, suspended licenses or legal action.

“This is not how toll agencies operate,” said a department spokesperson. “These are cybercriminals attempting to steal personal information and money.”

How the scam works

The scam typically begins with a text that mimics official toll agency branding and language. The message may reference a missed toll payment or a violation with an urgent deadline to act. Victims are directed to click on a link that leads to a fake payment site, where they are asked to provide personal or financial information.

“The language is intentionally threatening,” the HCPD said on Facebook. “They want to scare you into acting without thinking.”

Red flags and how to respond

Police outlined several indicators that a message may be a scam:

• Receiving texts from toll services you haven’t recently used.
• High-pressure language demanding immediate payment.
• Links that don’t match the official website of known toll agencies.
• Vague wording such as “unpaid toll fee” or “violation notice.”

Heber City Police advise residents not to click on links or download attachments from unsolicited messages. Instead, individuals should contact their toll agency directly using official contact information to verify any claims.

Residents who believe they’ve received a scam message are encouraged to report it to their toll agency, mobile provider or local consumer protection office. Blocking the sender can also help prevent repeat messages.

“Toll agencies won’t demand payment by text without prior notice,” the spokesperson said. “When in doubt, verify through official channels.”

For additional information or to report a scam, residents may contact your local police department or visit the Utah Consumer Protection Division’s website.